Refund and Return Policy

Last Updated: January 28, 2025

At Tifrano, we strive to ensure that our customers are satisfied with their purchases. Below is our refund and return policy, tailored for our leather products such as jackets, wallets, cardholders, and other premium leather goods.

14-Day Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your leather item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

  • Include the receipt or proof of purchase.

To start a return, please contact us at tifranopt@gmail.com. Returns should be sent to the following address:

Tifrano Returns
Rúa da Constituição 82,
4200-191, Porto,
Portugal

If your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how to send back your package. Items sent back without prior approval will not be accepted.

For any return-related questions, you can always reach us at tifranopt@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the leather item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized leather products.

  • Leather items that show signs of wear or damage caused after delivery.

Please note that we do not accept returns for sale items or gift cards.

If you have any concerns about a specific product, feel free to contact us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item after approval and place a new order separately. Once the return is accepted, the refund for the original item will be processed.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days without providing a reason. To qualify, the leather product must:

  • Be in the same condition as received: unworn, unused, with tags, and in its original packaging.

  • Include proof of purchase.

Refunds

After we’ve received and inspected your return, we’ll notify you whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at tifranopt@gmail.com.

Thank you for choosing Tifrano for your premium leather products. We value your trust and aim to deliver high-quality items with excellent service. If you have further questions or need support, don’t hesitate to reach out.